Information about this website and who we are.
We are committed to protecting and respecting your privacy. Please
read the following carefully to understand our views and practices regarding your personal
data and how we will manage the information we require, how we store it, how we use it,
what we do with it and your rights.
Uk Life is a trading style of 1 To 1 Technology Limited Data Protection Act Registration Number: Z8979511 (FRN 738008) who are authorised and regulated by the Financial Conduct Authority
This privacy policy falls under the General Data Protection Regulation (GDPR) and explains
how we use any personal information we collect about you when you use this website.
Topics:
What information do we collect about you?
How will we use the information about you?
Marketing Access to your information and correction
Cookies Other websites
Changes to our privacy policy
How to contact us
What information do we collect about you?
We collect information about you when you register with us or place an order for products or
services. We also collect information when you voluntarily complete customer surveys,
provide feedback and participate in competitions. Website usage information is collected
using cookies.
How will we use the information about you?
We collect information about you to process your application, to email you about other
products and services we think may be of interest to you. We use your information collected
from the website to personalise your repeat visits to our website. If you agree, we shall pass
on your personal information to our partners to offer you products or services you have
specifically enquired about.
We do not currently show product results on our pages, only guideline information as
everything is specific to individuals circumstances and requirements. We take your basic
information that enables an expert to contact you to assist you in finding the right policy.
Health insurance is very complex and in order to ensure you have the correct level of cover
and are not underinsured, we believe this to be better consumer outcome albeit, it will
require a small amount of your time on the phone discussing it with the experts that contact
you.
We will not share your information for marketing purposes with
companies outside of this. In processing your application, we may send your details to, and
also use information from credit reference agencies and fraud prevention agencies.
Users can also expect to receive products, information, services from Touchstone Education
LLP
We work with Contact State
We work with Contact State in order that we can pass on your request to our partners
correctly. Contact State provides lead validation services to us and our insurance provider
partners and their intermediaries. Contact State receives “de-identified” data from us about
your request – this means devoid of any contact information, or anything else identifying you
as an individual person in the “real world”. It uses that de-identified data to help confirm your
request has been submitted by a “real” human and not a robot, or automated request
generator. This is done by examining a “browser fingerprint” associated with your request – it
contains, for example, details of the model of device you are using, your Internet browser,
and the region from which you submit your request. Contact State retains that de-identified
data for its own purposes as “data controller” and uses it to help verify requests submitted
through other websites.
If you do not want us to pass your de-identified data to Contact State, please contact us by
emailing support@contactstate.com.
We also use Contact State to check some basic details in your submission (for example, the
postcode), and to route your submission in its “raw” plain-text form to the insurance
providers and intermediaries we work with. In doing this, Contact State acts as our “data
processor” – it does not use the raw data for its own purposes.
You can find out more about how Contact State uses this data here –
https://www.contactstate.com/legal/prospect-notice/
Marketing
We would like to send you information about products and services of ours and other
companies in our group which may be of interest to you. If you have consented to receive
marketing, you may opt out at a later date. You have a right at any time to stop us from
contacting you for marketing purposes or giving your information to other members of the company.
If you no longer wish to be contacted for marketing purposes, please click here.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would
like a copy of some or all of your personal information, please email or write to us at our
listed address. We want to make sure that your personal information is accurate and up to
date. You may ask us to correct or remove information you think is inaccurate.
If you wish to remove your details completely, please click here.
Cookies
Cookies are text files placed on your computer to collect standard internet log information
and visitor behaviour information. This information is used to track visitor use of the website
and to compile statistical reports on website activity. For further information visit
www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to
remove cookies from your browser. However, in a few cases some of our website features
may not function as a result. Read more in our Cookie Policy.
Your financial data
Any Financial Data we take from you will only be temporarily stored and will be deleted once
any financial transactions have been completed.
IP addresses
We may collect information about your computer, including where available your IP address,
operating system and browser type, for system administration. This statistical data about our
users browsing actions and patterns does not identify any individuals.
This information may help us to improve our site and to deliver a better and more
personalised service
Other websites
Our website contains links to other websites. This privacy policy only applies to this website
so when you link to other websites you should read their own privacy policies.
Your concerns
By post: Stanhope House, 113-117 Stanhope Road South, Darlington, England, DL3 7SF
By email: marketing@1to1tech.co.uk
We will try to reply to your email address unless we need to refer to confidential information
or enclose copies of important documents, in which case we will contact you by post.
Timescales
We will do our best to resolve your complaint immediately. Failing that, we always aim to
resolve your complaint by the following day. Sometimes it may take longer to fully investigate
your concerns. Where this is the case, this is what we will do:
We will send you a written acknowledgement of your complaint as promptly as possible.
We will inform you of the name of the person handling your complaint and the reason it is
taking longer and when you can expect a full response.
If your complaint will take longer to investigate, we aim to find a solution as soon as we can.
If we are unable to do so, we will write explaining what is happening and when we expect to
resolve your complaint.
After eight weeks we will send you a final response or a thorough progress report.
We will keep you informed of what is being done to resolve your concerns at every step.
We aim to resolve complaints as quickly as possible and to your complete satisfaction. If, for
whatever reason, you are unhappy with the response from us please get in touch directly
with the person handling your complaint. They will then agree the next steps with you.
Independent Review of your Complaint
If you remain dissatisfied, you can request a free independent review from the Finance
Ombudsman Service. They can be contacted;
By Post: The Financial Ombudsman Service Exchange Tower, Harbour Exchange, London,
E14 9SR
By phone: 0800 023 4567
By email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
In relation to your complaint you can also request a review from the European Online
Dispute Resolution platform:
http://ec.europa.eu/
We have no responsibility for the service provided by our partners, if you have any
complaints, please visit their websites.
Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web
page. This privacy policy was last updated on 21 May 2025.
